Privacy policy

This policy explains what personal data Live Test 1113 collects when you use livetest-1113.nokshilabs.com, why, and your rights. Nokshi Labs live test is responsible for your data.

What we collect

Order details: your email address, the plans you bought, prices, and the eSIM numbers (ICCID) and install codes of your eSIMs.
Account details, if you create an account: your name (optional), email address and a securely scrambled password.
Usage of your eSIM: data used, data left and the plan status, which we read from our eSIM supplier to show you and to send you alerts.
Messages you send us through the contact form or about an eSIM.
Technical data: your IP address and browser, kept in server logs for security, and essential cookies that keep you signed in and remember your basket. With each order we keep a scrambled code made from your IP address (never the address itself) and the country it belongs to, to stop card fraud.
Payment checks: the country your card was issued in, a code that identifies the card (never its number) and the fraud rating our payment provider gives the payment.
Receipt details: the name, tax number and billing country you give on the payment page, if any, and the tax on your order.
Analytics, only if you accept analytics cookies in the cookie banner.
Advertising measurement, only if you choose Accept all in the cookie banner: see the cookie policy.
Newsletter, only if you sign up and confirm your address: your email address, when you signed up and what you agreed to. You can unsubscribe at any time with the link in every newsletter.
Basket reminders, if you have an account or tick the box at checkout: the plans in your basket, so we can remind you once or twice if you do not finish. Every reminder has a link to stop them.

We never receive your card number: payments are handled by our payment provider.

Why we use it

To deliver your eSIM, show it on your order page and email it to you (to perform our contract with you).
To send you service emails about your eSIM, for example when it is running out of data or about to end (our legitimate interest in a working service; you can ask us to stop).
To answer your questions and handle refunds.
To remind you about a basket you left, when you agreed at checkout or have an account (your consent, or our legitimate interest towards our customers; stop them with the link in any reminder).
To measure our advertising, only with your consent in the cookie banner.
To send you our newsletter, only with your consent, confirmed by email. We may use an email service to send it, under contract.
To keep the store secure and prevent fraud.
To meet our legal duties, for example keeping accounting records.

Who we share it with

Our eSIM supplier, to issue your eSIM and read its usage.
Our payment provider, to take your payment and make refunds.
Our hosting and email providers, who process data for us under contract.
Where we advertise, and only if you choose Accept all in the cookie banner: the advertising services we use, as the cookie policy describes.

We do not sell your personal data.

How long we keep it

We keep order records for as long as the law requires for accounting (often six to ten years). Account data is kept until you delete the account or ask us to. Support messages are deleted after a set time, and the email address on a checkout that was never paid is removed after a few months. Server logs are kept for a short time.

Your rights

Depending on where you live, you can ask to see, correct or delete your data, to receive a copy, or to object to some uses. With an account you can do much of it yourself under My account, Your details and data: change your email address or password, download a copy of your data, or delete the account. Otherwise use the contact form on our support page. When we delete your data we keep the amounts of your orders, without your details, for our accounts. You can also complain to your data protection authority.

Cookies

Essential cookies run the store (session, basket, security). Analytics cookies are only set if you accept them, and advertising cookies only with Accept all. You can change your choice at any time with Cookies at the bottom of any page. Our cookie policy lists every cookie we use.

Changes

We may update this policy. The version on this page applies.